Shop Policies

Effective date: January 1, 2025

1. Final Sales

The following items are considered final sale:

2. Returns & Exchanges

Full-price items may be returned for a refund within 14 days with the original receipt.
Full-price items may be exchanged for store credit within 30 days with the original receipt.
Returns or exchanges are only accepted for purchases made in person at the OPAL shop on Gabriola Island.
Items must be unworn, unaltered, and in their original packaging to be eligible for return or exchange.
We reserve the right to deny store credit if returned merchandise does not meet our return policy requirements.

3. Resizes

One free resize is offered within 120 days of purchase. The customer is responsible for shipping costs both to and from us.
After 120 days, a fee will apply for labour.
If a piece is exchanged for a resize, it is no longer eligible for a refund. Additional resizes may require a fee.

4. Repairs

Items made by Third Empress (Taylor Haigh) or Paprika (Nina Turczyn) can be repaired or exchanged free of charge at OPAL.
Items made by consignment artists stocked at OPAL cannot be repaired at OPAL but can be sent to the maker for repair on your behalf. The buyer must cover shipping costs.
Repairs are not available on jewellery not made at OPAL.

5. Shipping & Delivery

Orders are processed within 5 business days. Shipping times vary depending on location.
We are not responsible for delays caused by postal services, customs, or unforeseen circumstances.
International orders may be subject to customs fees or duties, which are the buyer’s responsibility.

6. Lost or Stolen Packages

Once an order has been shipped, we are not responsible for lost, stolen, or damaged packages.
If a package is lost, please contact the carrier directly. If you need assistance, we will do our best to help.

7. Custom orders

Custom orders require a non-refundable deposit before work begins.
Custom work is final sale and cannot be returned or exchanged.
Lead times for custom pieces vary based on design complexity and material availability.
For a full list of custom policies please see the Custom section of this website.

8. Handmade variations

All OPAL jewellery is handcrafted, meaning no two pieces are exactly alike. Variations in texture, shape, and gemstone inclusions are natural and add to the uniqueness of each piece.
Slight differences from product photos should be expected due to the handmade process.
We do our best to accurately represent each piece, but natural gemstones may have unique colour variations and inclusions.

9. Jewellery Care

To keep your jewellery looking its best, avoid exposing it to water, chemicals, and extreme temperatures.
Store your pieces in a dry place, preferably in a soft pouch or box.
Regular polishing with a jewellery cloth will help maintain shine.

10. Changes to These Shop Policies

We may update these Shop Policies from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions about these Shop Policies, please contact us at:

Opal Jewellery Studio

250-325-1315
4 - 480 North Road

Gabriola, BC V0R 1X0